Q: What is the total time required for my order to arrive?
A: To help you manage your project schedule, please use this formula: Order Processing Time (1-3 business days) + Transit Time (3-8 business days) = Total Estimated Delivery (4-11 business days).
Q: What are the shipping costs?
A: We offer transparent, flat-rate shipping for all domestic orders:
Orders $70.00 and over: Free Standard Shipping.
Orders under $70.00: A flat fee of $10.00 will be applied at checkout.
Q: Where do you ship to?
A: We currently provide professional delivery exclusively to the contiguous United States (lower 48 states). Due to carrier restrictions for technical hardware, we cannot deliver to P.O. Boxes or APO/FPO addresses.
Q: Which carriers do you utilize?
A: We coordinate with established domestic carriers, primarily UPS, FedEx, and USPS, to ensure secure handling of your architectural fixtures.
Returns & Professional Resolutions
Q: How do I initiate a return?
A: To ensure your return is processed correctly, you must first contact us at info@plumboras.com to obtain a Return Merchandise Authorization (RMA). Do not ship hardware back to our address without this authorization, as unauthorized returns cannot be tracked or credited.
Q: Are there any restocking fees?
A: No. At Plumboras, we maintain a $0.00 Restocking Fee policy for all eligible returns.
Q: Who is responsible for return shipping costs?
A:
Damaged or Incorrect Items: If the return is due to a technical defect or shipping damage, we provide a pre-paid label and cover 100% of the costs.
Customer Preference: If you change your mind or selected an incorrect size/finish for your design, the customer is responsible for the return shipping logistics and costs.
Q: When will I receive my refund?
A: Once your return is received at our returns address, please allow 1-3 business days for administrative processing. Once approved, funds typically appear in your original payment account within 5-10 business days, depending on your financial institution.
Technical Specifications & Quality
Q: Will the finish (e.g., Antique Copper, Speckled Granite) exactly match my screen?
A: While we provide high-resolution technical imagery, minor chromatic variations may occur due to professional product photography and individual monitor calibrations. Such slight variances are characteristic of premium architectural finishes and are not considered defects.
Q: What if the dimensions are slightly different from my measurement?
A: Architectural plumbing hardware is manufactured to precise standards; however, a standard industrial tolerance of ±1/16″ is applicable. We recommend consulting with your installer to ensure these tolerances align with your specific site requirements.
Q: What should I do if my hardware arrives damaged?
A: Please inspect your package immediately upon delivery. If damage is found, email info@plumboras.com within 48 hours with clear photographs of the damaged item and the original shipping label. We will prioritize a replacement for you.
Orders & Secure Payment
Q: Is my payment information secure?
A: Absolutely. Our checkout process utilizes 256-bit SSL encryption and is fully PCI-DSS compliant. We do not store your full credit card data on our local servers.
Q: Can I modify or cancel my order?
A: Due to our commitment to rapid processing, we offer a 24-hour window for cancellations or modifications. After this timeframe, the order enters the logistics phase and must follow our standard return procedure.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. All transactions are processed in USD.
